From initial contact we make customer satisfaction our highest priority.
It is the aim of Blackpool Industrial Roofing to provide a high and consistent level of service with a strong focus on customer care.
To achieve this we will aim to:
When Were On Site
Answer all enquiries in a welcoming and courteous manner.
Wear identification so you know who we are.
Contact By Telephone
Answer incoming telephone calls within 5 rings during office opening hours.
Calls will be answered courteously and you’ll know who you are speaking to.
If staff members are not available to take calls, the telephone will be diverted to an answering service which will state an expected response time.
Written Correspondence and Emails
All email enquiries will be responded to within 24 hours on a working day where appropriate. However, in some instances it may be required that follow up correspondence is necessary.
Staff will activate an auto-response prior to going on leave which states when they will return and an alternative contact.
Written correspondence will be responded to within five working days. In some instances this may be an acknowledgement letter to allow further investigations to take place.
We will log and allocate specific tradesmen to complete repair requests and keep you updated with relevant information and completion targets.
Should you feel the need to raise a complaint, details of our procedure can be found on our Complaints Procedure page.
Should you wish to give us positive or negative feedback, please do so in person at site or by contacting us directly by telephone or email. The contact page can be found here.
We may also contact customers directly and request feedback on works carried out. This helps us monitor performance and may be used on our Customer Comments page on our website/s.
For Your Peace Of Mind
All roofing repairs are fully guaranteed and covered by our professional insurance providers. Please ask us for more information.